Privacy Policy

Last updated May 24, 2018

 

WHO WE ARE

TemplateHippo website is owned and operated by Pixy Pixel LTD. Our website address is https://templatehippo.com. Pixy Pixel LTD (“Pixy Pixel”, “we”, or “us”) knows that you care how information about you is used and shared. This Privacy Policy describes how Pixy Pixel LTD collects, uses, and shares your personal information when you visit or make a purchase from templatehippo.com (the “Site”) along with the choices that you have with respect to that information. This Privacy Policy does not apply to information Pixy Pixel LTD collects by other means (including offline) or from other sources.

 

PERSONAL INFORMATION WE COLLECT AND WHY WE COLLECT IT

We only collect information about you if we have a reason to do so – for example, to provide our services and products, to communicate with you, or to make our services and products better.

We collect information in three ways: if and when you provide information to us, automatically through operating our services and products, and from outside sources. Let’s go over the information that we collect.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

Why we collect information?

We use this information for purposes, such as:

– Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
– Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
– Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order
– We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal email address), email address, and optional account information like username and password. We refer to this information as “Order Information”. We use this information for purposes, such as, to:

– Send you information about your account and order
– Respond to your requests, including refunds and complaints
– Process payments and prevent fraud
– Set up your account for our store
– Comply with any legal obligations we have, such as calculating taxes
– Improve our store offerings
– Send you marketing messages, if you choose to receive them
– If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for at least 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

When visitors leave comments or reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce plugin to power our online store – you can read the Automattic privacy policy here. We use plugins to help us build our online store and we may share your Personal Information with some of the plugins if we have a reason to do so – for example, to provide our services and products, to communicate with you, or to improve our services and products. We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

PAYMENTS

We accept payments through PayPal and Braintree. When processing payments, some of your data will be passed to PayPal or Braintree, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy and Braintree Privacy Policy for more details.

 

HOW LONG WE RETAIN YOUR DATA

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

For users that register on the Site (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

 

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

If you have registered an account on the Site, we provide you with tools and account settings to access, correct, delete, or modify the personal data you provided to us and associated with your account here.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at hello@templatehippo.com.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

HOW WE PROTECT YOUR DATA

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring the Site, our services and products for potential vulnerabilities and attacks.

We care about the integrity and security of your personal information and we take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. However, we cannot guarantee that third parties will never defeat our security measures. You acknowledge that by using the Site you are sharing information at your own risk and you are informed that we cannot ensure or warrant the security of any information you transmit to the Site or guarantee that your information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Your privacy settings may also be affected by changes to the functionality of our distributors, such as social networks. We are not responsible for the functionality or security measures of any third party.
To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications, at all times.

 

COMPROMISE OF PERSONAL INFORMATION

In the event that personal information is compromised as a result of a breach of security, we will promptly notify those persons whose personal information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, or as otherwise required by applicable law.

 

MINORS
The Site is not intended for individuals under the age of 13.

 

CHANGES

We may update this Privacy Policy from time to time, and so you should review this Policy periodically. When we change the policy in a material way, we will update the ‘last modified’ date at the top of this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@templatehippo.com.

 

Terms of Service

Last updated May 24, 2018

 

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Pixy Pixel LTD’s relationship with you in relation to this website, our products, and services.

We reserve the right to update and revise these Terms at any time. We’ll make sure to change the “Last Updated” date at the top of this page so you can tell if these Terms have changed since your last visit.

 

100% SATISFACTION GUARANTEE

We create resume templates that help you win an interview and if they don’t, we want to know about it. Our guarantee is a handshake – a promise that we’ll be fair to each other. So if our resume template is not working the way you think it should, we’ll review and rewrite it for free.

  • Test our template for 30 days (starting from the date of the resume template purchase). If you are not happy with your resume performance, you have 7 days to request free review and writing service. Yes – we’ll review and rewrite your resume for free following the best resume writing practices!
  • How to get a free resume review and writing service? Simply email us at support@templatehippo.com and include the number of your order and link to your current resume in a doc, docx or pdf format. Any additional info that may help us to improve your resume is welcome.
  • How much does it take? We do our best to work as quickly as possible, and once a resume review request is submitted, the writing process will take no more than 7 days. The updated resume will be sent to your email address
  • One more thing: You can’t get a free review and writing service for one specific product more than once.

 

ACCESS TO PREVIOUS PURCHASES

We do our best to ensure you have access to the products you purchased as long as possible. Nevertheless, some of our products and/or services that you previously acquired may not be available for subsequent download or access at any given time, and TemplateHippo shall have no liability to you in such event. As you may not be able to subsequently download certain previously-acquired content, once you download an item, it is your responsibility not to lose, destroy, or damage it, and you may want to back it up.

We reserve the right to change content options (including eligibility for particular features) or remove access without notice to any previously purchased training or content that is no longer valid or deemed out of date.

INTELLECTUAL RIGHTS

All content included in this site, including but not limited to designs, text and concepts and graphics is copyrighted, and is the sole property of Pixy Pixel LTD. Any reproduction, distribution, display or transmission of the content of this site is strictly prohibited unless authorized by Pixy Pixel LTD.

 

DISCLAIMER

We are not responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither Pixy Pixel LTD nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Any questions, complaints or claims with respect to our terms should be directed to support@templatehippo.com

 

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